Support
Most answers are below. If yours isn't, email us and a real person will reply, usually within two business days.
Email support
- Your phone model, and whether you're on iPhone or Android
- A screenshot of what went wrong, if you can
- For purchase issues, the order ID from your Apple or Google receipt
If a roast lands too hard
Roasted is about the profile, not about you. If you're going through something heavier, talk to someone you trust or a local support line.
In the US, call or text 988 for the Suicide & Crisis Lifeline. In an emergency, call your local emergency number.
Common questions
How many free roasts do I get?
Three per device, each with the full report card. After that, Roasted Pro gives you unlimited roasts for $4.99 a week.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so you cancel them there. Deleting the app does not cancel.
iPhone: Settings → your name → Subscriptions → Roasted → Cancel Subscription.
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Roasted → Cancel.
You keep Pro until the end of the week you've paid for.
How do I get a refund?
Apple and Google handle all payments and refunds. We can't issue refunds ourselves.
- Apple: go to reportaproblem.apple.com, sign in, and choose "Request a refund".
- Google: open your order history in Google Play or at play.google.com and choose "Request a refund".
I paid but Pro isn't unlocked
- Make sure you're signed in to the same Apple ID or Google account you paid with.
- In Roasted, open Settings and tap Restore purchases.
- Still locked? Email us with the order ID from your receipt.
Do you keep my photos?
Our server doesn't. It sends your photos and bio to the AI, returns the roast, and keeps nothing.
The AI services that generate the roast (OpenRouter, and the model provider it routes to) may store what they receive under their own policies, which can include improving their AI. Don't upload anything you wouldn't want a third party to see. The privacy policy has the details.
Your history (score, roast, fixes) lives on your phone. With "Delete photos after roast" on, which is the default, it doesn't keep your photos.
How do I delete my data?
There's no account to delete. In Roasted, Settings → Destroy evidence wipes your history, and deleting the app erases everything it stored.
Our server keeps only a one-way hash of a device identifier and a count of free roasts used. Email us if you want that removed too.
Why did I get a low score?
The score adds up three parts: photos (up to 50 points), what you wrote in the bio and prompts (up to 35) and effort (up to 15, minus red flags like a group shot first or sunglasses in every photo).
Each fix shows how many points it can win back. Work through them and roast again. The AI can be wrong, so treat it as a strong opinion, not a fact.
Can I roast someone else's profile?
Yes. Pick "Someone else's" and the roast talks about them, not to you. Keep it to private fun: no harassment, and no posting it to shame anyone. See the terms.
Who can use Roasted?
You must be 18 or older, the same as dating apps.